Information Provided by Users

You may provide your personal information to us when you register on our website, purchase a product, connect to our services, contact us including by social media or participate in an online survey, activities, etc.

Registration Information: You provide your name, email, mailing address, phone number, contact preferences, and IP address when you register an account, subscribe to our newsletters, participate in our activities like giveaways, or log in for a third-party account like Facebook. If you refuse to provide your personal information, you may not be able to use the service properly.

Account settings: we collect your account setting information like your default language, time zone, and communication preferences when you set your various preferences and personal details on your account page on bestekdirect.com.

Payment information from Third-Party Payment Processor: We use the Third-Party Payment Processor (currently Paypal and OceanPayment for credit card) to process your personally identifiable payment information when you place an order through the services, so your credit card information is encrypted and transmitted directly to Paypal or Oceanpayment and we don’t control or are responsible for your credit card information.

Customer Support: when you contact us or start a claim on the product page, you may provide us your information including your product and contact details like emails, cellphones, living addresses, so that we can help you with your specific issue.

Your device and browser data: we collect your device data including IP address, operating system version, device type and browser data like browser type from device and application that you use to access our services.

Referral information: We record information about the source that referred you to us if you arrive at a bestekdirect website from an external source (such as a link on another website or in an email).

Information from third parties and integration partners: We collect your personal information from third parties like Facebook, Google, Amazon, where you log in to the Services (that you allow to share your information with us or where you have made that information publicly available online.

By analytics services

BESTEK also uses analytics services, such as Google Analytics, to collect and analyze your information including your gender, personal browser device(computer or smartphone), ages, location, IP address, and preference. Generally, analytics services do not identify individual users. Many analytics services allow you to opt out of data collection.

By cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.

Cookies we use for our services:

Strictly necessary cookies that are required for the Service operation . Without them, you would not be able to use your Account.

Analytical/performance cookies that allow BESTEK to recognize and count the number of visitors, learn how visitors navigate and improve the Services.

Functionality cookies that BESTEK uses to recognize you when you return to the Services.

To learn more about cookies and web beacons, visit www.allaboutcookies.org.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Any of the information we collect from you may be used in one of the following ways:

To approve your registration: we use your email address or other information to approve your registration account.

To process the transactions: we use your information to process payments you make through the Services.

To improve our site: we use your information to send periodic emails, newsletters, important notifications or show you the advertisements for our products or third-party products, and services, such as new product information, special deals.

For security and anti-fraud purposes: we use your information to verify Account details and activities like online transactions. We also use your information for loss prevention and anti-fraud purposes, including pre-screening or scanning upload contents for potentially illegal contents like child sexual exploitation materials, to protect our customers and our services.

For communications: we use your information such as email address, name, location, cellphone, to contact and communicate with you about product usage or issues to help you deal with problems. We may also use your information including date of birth and gender to verify the identification of users and to determine appropriate services, including to determine the age and gender of BESTEK product holders.

Accessing Third-Party Accounts: we use your information to permit your product and services to access the third-party accounts that may allow you to share personal information through services. For example, the posts or pictures you share on Facebook, Twitter or other social media, can be public. So, please be cautious about the contents you share on the third-party and adjust your Third-Party Account privacy settings appropriately.

We do not share your information or data with third parties outside BESTEK except in the following limited circumstances:

For third-party providers: we share your information with the third-party we work with to help operate, provide, analyze, improve, understand, customize, support, and market the Services, including to send surveys by email, verify and approve payments, deliver and help us track our marketing and advertising content, help us track website traffic data and conversion success statistics, and to manage our sales and customer support services to you.

For third-party services: when you use the third-party services, for example, you use Facebook to share BESTEK products, activities like giveaways, price cut activities, your information may be collected by the third-party. When you use the third-party account, their privacy policies will apply to your services.

For regulatory and legal issues : we may share your information with the third parties to meet any applicable law, regulation, legal process or enforceable governmental request, to enforce applicable policies, including investigation of potential violations, to detect, prevent, or otherwise address fraud, security or technical issues, and to protect against harm to the rights, property or safety of our users.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

The products or services don’t apply to minors:“Minors”, according to the legal requirements of EU member states, are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). Our products and services are not intended for minors. You must obtain the written permission content from your parent or legal guardian before using this product and service. Our products and services will protect minor’s personal information according to laws or related regulations.

We protect juveniles’ personal information: we will delete or destroy the information that we received any information directly from a minor based on the requirements of applicable law. If you are minor and are not able to delete any content that you submitted to us, you may send a removal request to us via support@bestekmall.com. When you contact us, please tell us the specific removal requirements, such as the URL for each page where the information was entered so that we can find it and remove it fast.

Information that we may not delete includes 1) information that we must protect according to laws or regulations. 2) information not posted directly by you. 3) information that is anonymized so that you cannot be identified. 4) you don’t remove your information according to our instructions. 5) you provide information for compensation or other consideration.

We will make a good faith effort to:

Retain server logs containing the IP address of all requests to this server no more than 90 days.

Retain the IP addresses associated with registered users and their posts no more than 5 years.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.